Terms & Conditions

1. Your Holiday Contract

These booking conditions govern all bookings with Makeyou Travel Pvt. Ltd. whose office is based at 402, 4th Floor, M-3, AVG Bhawan, Middle Circle, Connaught Place, Opposite Haldiram, New Delhi - 110001. How the booking conditions apply to you vary depending on whether you have booked a `package` or `other travel arrangements.

A package is a combination of at least two of the following a) transport b) accommodation c) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to MakeYouTravel. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements.

If you book a package your contract is with Makeyou Travel Pvt. Ltd. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, MakeYouTravel acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package.

The person who makes the booking, who must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

2. Payments

At the time of booking you must pay a deposit, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit.

Payment can be made by Credit Cards, Debit Cards or Net Banking. There would be an additional charge of 2.53% on Credit Cards, Debit Card 1.41%, Net banking 2.25% extra and will be payable on top of the total transaction amount.

3. Your Travel Documents

Travel documents will be issued electronically once we have received full payment.

4. Alterations by You

If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. You will need to confirm your instructions in writing and pay us as under

For rescheduling of domestic flights, Makeyou Travel Pvt. Ltd. will charge Rs. 300 per person per sector as standard rescheduling charges.

For No-Show of domestic flights, Makeyou Travel Pvt. Ltd. will charge Rs. 100 per person per sector as standard No-Show charges

Please refer to airline specific amendment and cancellation policy while using Makeyou Travel Pvt. Ltd. Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

Also you must pay any costs we incur in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels). Please note that some travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

5. Transferring your booking if you are prevented from travelling (packages only)

If you are prevented from travelling, you have the right to transfer your booking to another person subject to both the original client(s) and the transferee(s) paying all costs incurred by MakeYouTravel in doing so. However the arrangements must remain exactly the same. MakeYouTravel will use its best endeavours to facilitate the transfer and in cases where a transfer is made an additional administration charge of Rs. 1000 per person must be paid.

6. Cancellation/ Refund Policy

Most discounted airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to MakeYouTravel and we will pass them to the airline. When MakeYouTravel receives a refund it will be paid to you. This usually takes 8-12 weeks but in some cases (e.g. lost tickets) may take considerably longer. Please ensure that any tickets returned to the company are sent by registered post.

For international flight bookings, call 011 40360000. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline's own cancellation charge.

Please refer to airline specific amendment and cancellation policy while using Makeyou Travel Pvt. Ltd. Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

Also you must pay any costs we incur in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels). Please note that some travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

7. Refund Mode

1) Bank Transfer 2) Cheque. 3) Credit Card. Refund duration is minimum 4 weeks.

8. Alterations by MakeYouTravel

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.

Packages

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the amendment as notified, purchasing another holiday from us with the price difference payable/refundable as appropriate, or cancelling the arrangement(s) and receiving a full refund of all monies paid. In addition, you will receive the compensation listed below, except in cases of "force majeure".

Period before departure within which notice of major change is made to you Amount of compensation per person

More than 56 days Nil
Between 56 and 42 days Rs 100
Between 41 and 28 days Rs 200
Between 27 and 15 days Rs 300
Less than 15 days Rs 400

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Force majeure

This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather condition , floods or any other acts of god. Other travel arrangements

MakeYouTravel is obliged and will endeavour to notify all changes before departure if it is possible to do so. (Please see section 13 Flights.) No compensation is payable by us in such cases. We will endeavour to find you a suitable alternative if appropriate.

9. Pricing Policy

All of our travel arrangements and fares are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking (see Clauses 4 and 5).

Packages

The price of your travel arrangements can be varied due to changes in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In the case of any small variation an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges) will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration cost of Rs100 per person, together with an amount to cover travel agents` commission (if applicable). If this means that you have to pay an increase of more than 10% of the invoice price you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding amendment charges). We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. If you decide to cancel in these circumstances you must do so within 14 days of the issue date on the surcharge invoice.

Other travel arrangements

For air tickets, after we have received full payment in cleared funds we will not increase the price. For all other situations, we reserve the right to pass on any cost increase levied by the suppliers.

10. Complaints

If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning India on 011 40360000 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

11. Passport, Visa and Health Requirements

Please ensure that you are aware of all passport, visa and health requirements and that you allow adequate time to obtain them. You must check applicable requirements with the relevant Embassy, Consulate or Passport Agency. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements or transit through. MakeYouTravel cannot accept any responsibility for customers who do not possess the correct documents and if you fail to do so, you will be solely responsible for any cost, loss or damage that you incur as a result of your failure.

12. Suppliers` Conditions

Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers` standard terms and conditions will apply. The suppliers` standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.

13. Flights

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. MakeYouTravel will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket but you are also strongly advised to reconfirm your flights, including departure times, with the airline, 72 hours prior to departure. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

14. Baggage Allowance

Many carriers have changed their baggage allowance for both carry-on and checked luggage. Some airlines are now charging fees for the carry-on luggage and checked luggage as well. Please call the airlines directly for the most recent updates regarding the baggage allowance. MakeYouTravel will not be responsible for any baggage charges paid by the passenger directly to the airlines. Free baggage allowance provide to the passenger where is applicable by airlines side.

15. APIS

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Makeyou Travel Pvt. Ltd. and consent to Makeyou Travel Pvt. Ltd. passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information at the time of reservation, you may be refused to entry to these countries. Many airlines like US Airways, American Airlines and many US carrier has mandatory to pass complete and valid passport information to reservation before issuance of tickets. Even many of them strictly issue Debit Memo, if entire details are not passed before issuance. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if traveling to the USA (for all travelers on your booking). If you are traveling to a country that requires Advance Passenger information,

Makeyou Travel Pvt. Ltd. will ask Advance Passenger Information (API) after completing your reservation and it is the passenger responsibility to provide us the requested information on time. If in case passenger not able to provide the requested details, there will be cancellation charges will apply and it depends upon the airlines fare rules.

16. Special Requests

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by MakeYouTravel.

17. Travel Insurance

We strongly recommend that you take out travel insurance for your whole journey.

18. Copyright and Trademarks

The copyright and all proprietary rights in the Site and all content are reserved by Makeyou Travel Pvt. Ltd. The material contained within the Site is the property of MakeYouTravel or its affiliates unless identified as belonging to third parties. The name MakeYouTravel and any other marks, logos and graphics of MakeYouTravel displays on the Site are registered trademarks of MakeYouTravel or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or licence to use any trademarks.

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